The Empereur online sales site has been set up SAS MAISON EMPEREUR, a limited liability company with a capital of 42 000 €, registered with the RCS of Marseille under the number 057 813 677, whose registered office is located at 4 rue des Récolettes 13001 Marseille, intracommunity VAT: FR 960 578 13 677
Contact information SAS MAISON EMPEREUR :
- Address : 4 rue des Récolettes, 13001 Marseille
- Email address : email@example.com
- Telephone : 00444 91 54 02 29 (cost of communication from a landline)
Any order under a product appearing on the website www.empereur.fr requires prior consultation of these terms and conditions.
The fact for any customer to place an order implies full and unreserved acceptance of these general conditions of sale.
Accordingly, yhe customer acknowledges that he is fully aware that his agreement regarding the content of these general conditions of sale does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented under the website www.empereur.fr.
The customer has the ability to save or edit these terms and conditions of sale, being specified that both the backup and editing of this document are the sole responsibility.
The seller reserves the right to modify these general conditions of sale at any time. It is therefore up to the customer to ensure, during each order, that he has the latest general conditions of sale in force and permanently available on the website www.empereur.fr.
SAS MAISON EMPEREUR owns the site www.empereur.fr in its entirety. Any reproduction, integral or partial, is systematically subjected to the authorization of MAISON EMPEREUR. However, links of the hypertext type to the site are allowed without specific requests.
ARTICLE 2 - PRODUCT INFORMATION
MAISON EMPEREUR undertakes to take the utmost care in the information relating to the characteristics of the products put online.
The photographs illustrating the products on the site www.empereur.fr strive to be as close as possible to reality. A difference of perception on the colors, the sizes and the forms between the photographs and the products could not engage the responsibility of MAISON EMPEREUR.
ARTICLE 3 - PRICE
The selling prices indicated on the site are in euros and all taxes included.
Prices displayed on the site are subject to change at any time.
The applicable price is the one indicated on the site at the date of registration of the order by the customer.
Any delivery costs are indicated to the customer at the end of the order and before the final validation of it in addition to the price of selected products.
ARTICLE 4 - ORDERED
4.1. The customer account
4.1.1. When ordering, the customer agrees to provide information requested such as names, first names, mailing address and email, phone.
4.1.2. The information provided by the Customer being essential for the processing of his order, the routing of his order and the establishment of invoices, the absence of this information will result in the cancellation of the order sent by the Customer to MAISON EMPEREUR.
4.2. The terms of transmission of the Customer's order.
All orders must be placed on the internet www.empereur.fr, it can be spent 24/24h and 7/7d.
Our customer service is open from Monday to Friday from 9am to 5pm. You can reach us by phone 00447 67 10 63 19.
All information regarding possible closures (holidays ...) of our warehouses and our sales department will be mentioned on the home page of the site.
4.3. Confirmation of the order by MAISON EMPEREUR
4.3.1. Any order sent by the Customer to MAISON EMPEREUR will be the subject of a confirmation sent to the Customer by email to the address indicated by the Customer within a maximum of 48 hours from receipt of the orde. The order confirmation will be considered valid even if the email address provided by the Customer is incorrect.
4.3.2. In the absence of confirmation by MAISON EMPEREUR, the Customer's order will be considered as not received by MAISON EMPEREUR.
4.3.3. Only the actual payment of the order by the Customer and the acceptance of these general conditions of sale will result in the final validation of the order.
4.3.4. MAISON EMPEREUR reserves the right to refuse any order sent by a Customer for whom there is an order or payment in dispute until the situation is rectified.
ARTICLE 5 - AVAILABILITY OF PRODUCTS
In the event of out of stock between the time of the order and the time it is received by MAISON EMPEREUR, MAISON EMPEREUR undertakes to inform the Customer within 48 hours and to propose to him:
- the cancellation and refunding of the order.
- the shipment of a similar product of quality and equivalent price.
ARTICLE 6 - SECURE PAYMENT OF ORDERS
6.1. MAISON EMPEREUR provides the Customer with the following payment method:
Payment by credit card: MAISON EMPEREUR or any intermediary trusted third party such as PayPal or any banking institution acting in his name and on his behalf will debit the customer's credit card of the total price of the order (including shipping costs). In the absence of authorization to debit the Customer's credit card, the Customer's order may not be accepted by MAISON EMPEREUR.
Online payment by credit card is made via the 3DSecure or PayPal security system that allows the secure encryption of bank details during transmission over the network, MAISON EMPEREUR retaining no banking information of its customers.
No shipping of the order will be made by MAISON EMPEREUR before receipt of payment on his bank account, and this insofar as the order will be final only from the payment of the corresponding price.
6.2. As part of the fight against payment fraud, MAISON EMPEREUR verifies the reliability of the information entered by the Customer when registering his order.
ARTICLE 7 - SHIPPING AND DELIVERY TIMES
7.1. Place of delivery
The products ordered by the Customer on the site www.empereur.fr can be delivered in Metropolitan France, including Corsica, and abroad.
7.2. Delivery date
The estimated delivery date is detemined according to the following 3 elements:
- The deadline for the validation of the order (24 to 48 hours maximum) correspnding to the delays of confirmation of the payment of the order and the possible verification of the personal data of the Customer
- The shipping time of the order (see below 7.3).
- The delivery time which depends on the delivery method and the country in which the delivery is to be made.
7.3. Delivery time for products in stock
7.3.1. When the Customer's order is transmitted and confirmed by MAISON EMPEREUR before 12 noon - Paris time - Monday to Friday, excluding holidays, the shipping of the order will be made by MAISON EMPEREUR the next day, or th Monday of the following week. For orders made on Fridays.
7.3.2. Any order sent by the Customer and validated by MAISON EMPEREUR after 12:00 pm Paris time - Monday to Friday, excuding public holidays will be dispatched two days later, or the Tuesday of the following week for orders arrived on Friday.
7.3.3. Any order sent to MAISON EMPEREUR during the weekend will be confirmed on Monday and, subject to payment by the Customer, shipped on Tuesday.
7.3.4. The deadline for delivery of the order will be communicated to the Customer upon confirmation of the order sent by MAISON EMPEREUR to the email address provided by the Customer.
7.3.5. In the event of a delivery delay of more than 7 (seven) days, with regard to the delivery deadline announced by MAISON EMPEREUR, the Customer may cancel the order concerned by registered letter with acknowledgment of receipt.
7.3.6. In this case, MAISON EMPEREUR undertakes to reimburse the Customer the sums paid within 30 (thirty) days from the date of payment of the order.
ARTICLE 8 - TERMS OF DELIVERY
8.1. No order will be sent by MAISON EMPEREUR in the absence of payment of the full price except pomotional or marketing operations by arranging differently.
8.2. The order will be deliverde to the address indicated by the Customer during the validation of the order. MAISON EMPEREUR ensures its deliveries only on working days and at working hours.
8.3. In case oh absence of the Customer or the recipient of the parcel in case of delivery to a different address, the carrier will leave a notice of passage allowing the withdrawal of the parcel.
8.4. MAISON EMPEREUR therefore can not be held reponsible for delays, defects or delivery problems that my result from the provision of incorrect information by the Customer. Only the Carrier can judge the accessibility of the premises.
8.5. MAISON EMPEREUR will provide Customer with all necessary information to enable them to track the shipment and delivery of the order.
8.6. In case of non receipt of a package wuthin the time indicated, and once informed by the Client, MAISON EMPEREUR will open an inquiry with his carrier.
8.7. The Customer will then receive an email indicating that an investigation is open. The final response time of the carrier is generally 14 to 21 working days.
8.8. If the package is found, it is then sent to the Customer. The delivery procedure described aboce will follow its normal course.
8.9. If the parcel is declared lost, MAISON EMPEREUR will then notify the Customer and proceed with the formalities for reimbursement of the order corresponding to the lost package (products and shipping costs).
8.10. A delay in delivery can not give rise to any compensation or a refund.
ARTICLE 9 - CONFORMITY OF PRODUCTS
9.1. Upon receipt of the order, the Customer must verify the conformity of the products delivered with the order sent to MAISON EMPEREUR and the good condition of the delivered products. The customer (or his representative) must unpack the product in the presence of the carrier before signing the delivery note. If the product has a defect the customer must indicate its reserves (damaged product, or non-compliant...) on the delivery, accompanied by its signature and that of the deliveryman and inform the company MAISON EMPEREUR by mail.
In the event of a package likely to have been opened or in the presence of obvious signs of deterioration, it is up to the Customer to make all reservations and clainms that would appear justified, or even refuse the package. The said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 working days after delivery of the products, a copy will be sent immediately to MAISON EMPEREUR.
9.2. In the case where such statements have not been made on the delivery bill presented to the Customer by the carrier or in the absence of the written claim with the carrier within the aforementioned period, no claim relating to the parcels could not be accepted a posteriori by MAISON EMPEREUR.
ARTICLE 10 – RIGHT TO RETRACT
In accordance with the provisions of articles L. 121-21 et following of the Consumer Code, you have a period of fourteen calendar days from receipt of the last product of your order exercise your right of withdrawal without having to justify reasons or pay penaltlies, with the exception of the remain your responibility.
The transportation of the returned products is your responsibility; any damage suffered by the products on this occasion being such as to prevent the exercise of your right of withdrawal.
10.1. Terms of exercise of the right o withdrawal
To exercise your right of withdrawal, you must notify us of your decission to withdraw from your order. This notification must be made in writing, returning to us at the postal address indicated, the following voucher completed and signed:
(Please complete and return this form only if you wish to withdraw from the contract)
To the attention of, 4 rue des récolettes, 13001 Marseille, firstname.lastname@example.org [the professional inserts here his name, his geographical address and, where available, his fax number and e-mail address] :
Upon receipt of your request for withdrawal, we will send you n acknowledgment receipt containing a return number and specifying the return of your package. We recommend that you print and paste this return number on the package to allow faster processing of your application.
Only items returned in a condition allowing their sale by MAISON EMPEREUR (this assumes that they are returned in the their original packaging or, at least, in a packaging allowing equivalent protection of said items during their transport back) will be accepted. As a result, items returned incomplete, damaged, damaged or soiled will not be returned.
In accordance with the provisions of article L121—21-8 of the code Consumption, the right of withdrawal can not be exercised in particular for :
- Goods made to your specifications or clearly personalized.
- Goods likely to deteriorate or expire quickly.
- Goods that have been unsealed after delivery and can not be returned for reasons of hygiene er health protection.
10.3. Refund in the context of a retraction
Following your request for retraction, Maison Empereur, in accordance with the legal provisions, will proceed to your refund within 14 days of the notification of your request for retraction. In the absence of receipt of your product or proof of shipment of your product within this period, Maison Empereur reserves the right to defer your refund until the day of receipt of your product.
ARTICLE 11 - RETURN PROCEDURE
11.1. How to return a product ?
Before any return send an email to email@example.com or call us +33 (0)7 67 10 63 19 indicating:
- The returned product
- The reason for the return
- The invoice number
- Your name, your address, your phone number
You will receive within 48 business hours a return number for your product.
11.2. Where to return the product ?
The goods must be sent packaged and insured to the carrier for the market value of the product. These precautions are necessary in case of deterioration or loss of the goods by the carrier.
Small items can be returned to us by mail.
For bigger products, we can give you the contact details of the carriers with whom we work.
Please send us an email to the following address: firstname.lastname@example.org
The right of return can only be accepted for products in their original state and complete (original packaging, possible accessories, documentation).
Products returned incomplete, damaged, damaged or soiled by the customer will not be returned.
Returns are to be sent only to the following address:
MAISON EMPEREUR E-SHOP
3, rue d’Aubagne
• The return number that was communicated to you.
• From the sales invoice.
• From your first and last names, address and telephone number.
Upon receipt of the return package, we check the returned products to determine if they meet the return conditions. As soon as the return is validated, you will receive a message proposing you:
• Either the exchange for an identical product.
• Either the exchange for another product of similar value within the limit of our stocks.
• Either the refund
MAISON EMPEREUR agrees to reimburse you by check or bank transfer within a maximum period of 30 days from the day the right was exercised.
ARTICLE 12 – REMINDER OF TEXTS
12.1. The products maketed by MAISON EMPEREUR benefit, under the conditions provided for in Articles 1641 and 1649 of the civil code and L211-4 ans following of the consumer code, of:
• The legal guarantee of hidden defects.
• The legal guarantee of conformity.
The seller is bound by the garantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or not would have given a lower proce, had he known them.
The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect.
CODE OF CONSUMPTION
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its respnsibility.
To be in conformity with the cntract, the property must :
1° Be fit for the usually expected use of a similar good and, where applicable :
- correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model.
- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producr or his representative, including advertising or labeling.
2° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
The action resulting from the lack of conformity is prescribed by two years fom the delivery of the goods.
12.1. In the event of a defect preventing normal use of the product deliverd by MAISON EMPEREUR, the customer may return the defective item accompanied by a copy of the invoice, the warranty certificate and the return number obtained in accordance with the procedure detailed in Article 11.1
12.2. The Customer may ask MAISON EMPEREUR, to choose :
- The delivery of a product identical to that ordered, within the limits of available stocks;
- The delivery of a product of quality and equivalent price, within the limits of available stocks;
- The refund of the price of the product on the date of the order within 30 (thirty) days following its request.
ARTICLE 13 - DISPUTE AND LIABILITY
13.1. MAISON EMPEREUR can not be responsible for the breach of the contract concluded:
• In case of force majeure, blocking of telecommunications networks, strikes, national or local state of emergency, bad weather, etc...
• In case of fault of the customer,
• The unpredictable fact of a third party to the contract.
13.2. MAISON EMPEREUR can not be held responsible for the consequences resulting from the misuse of the products sold on the site.
ARTICLE 14 - PROTECTION OF PERSONAL DATA
14.1. Personal data
14.1.1. MAISON EMPEREUR collects and records information relating to Customer a naturel person, constituting personal data. These data are stored in an internal database.
14.1.2. Subject to the express agreement of the Customer formaliezd during the creation of his account, MAISON EMPEREUR may send to the latter newsletters and promotional emails proposing novelties, exclusives, bargains, etc...
14.1.3. At any time, the Customer may ask to no longer receive e-mails, either by clicking on the link provided for this e-mails, by logging in to his client area, or by sending an e-mail to the Customer Service Department: email@example.com
14.1.4. Pursuant to Law No. 78-17 "Informatique et libertés" of january 6, 19778 the Customer has a permanent right to access, rectify and delete all personal data communicated to MAISON EMPEREUR. Any such request should be addressed to firstname.lastname@example.org.
ARTICLE 15 - INTELLECTUAL PROPERTY
15.1. The name MAISON EMPEREUR was registered by MAISON EMPEREUR as a Community trademark.
15.2. The MAISON EMPEREUR community trademark and the domain name empereur.fr, its regional or thematic derivatives, constitute protected names belonging to MAISON EMPEREUR.
15.3. Any use of the terms associated MAISON EMPEREUR is prohibited without the prior written permission of MAISON EMPEREUR.
15.4. The site and its contents are protected, within the meaning of the code of the intellectual property, in particular by the rights of author and marks.
15.5. The elements published on the site www.empereur.fr including logos, texts, photographs, images or drawings constitute works protected by intellectual property rights or human rights. In application of the Intellectual Property Code and, more generally, international treaties and agreements containing provisions relating to the protection of copyright, the Customer is prohibited from reproducing even partially, sell, distribute, broadcast, adapt, modify, publish, communicate in whole or in part, in any form whatsoever the prersentation or organization of the Site without the prior written consent of MAISON EMPEREUR.
15.6. Any violation of the rights and obligations listed above would constitute an infringement of the intellectual property rights of MAISON EMPEREUR.
ARTICLE 16 - ACCESS TO THE SITE
16.1. Access to all or part of the site may be suspended or deleted by simple decision of MAISON EMPEREUR in cases of force majeure, computer or technical difficulties, difficulties related to structure of telecommunications networks, blocking telecommunications networks, strike, state of national or local emergency, bad weather, etc...
16.2. Similarly, access to the site site may be interrupted for maintenance reasons.
16.3. The site may be modified and evolve including the features at any time and without prior notice of any kind and without the Customer can onvoke any prejudice.
ARTICLE 17 - APPLICABLE LAW AND JURISDICTION
17.1. These general conditions and any contract concluded hereunder are subject to French law.
17.2. Any dispute relating to the validity, interpretation and / or execution of these and any contract concluded with a merchant or a commercial company is subject to the juridiction of the courts of Marseille.
ARTICLE 18 - INFORMATION REQUIRED BY ARTICLE 6 OF LAW N°2004-575 OF 21 JUNE 2004
Director of Website Publishing : Laurence RENAUX Opérating company : SAS MAISON EMPEREUR, the share capital of 42000 euros, registered at the RCS of Marseille under the number 057 813 677 and whose registered office is 4 rue des Récolettes, 13001 Marseille.
VAT number : FR 960 578 13 677
Customer Service phone number : +33 (0)7 67 10 63 19
Host : IPSAS – 12 traverse du siphon, 13012 Marseille - Phone : + 33 (0)4 84 89 04 04 - www.ipsas.fr